Shipping Policy

At Velavora, we are committed to providing premium-quality semi-cured gel nail products and ensuring a smooth shopping experience. Your satisfaction is important to us, and we strive to make every purchase a positive one. If you have any questions about shipping, please contact us anytime at support@velavora.com. Our team is always happy to help.

Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Thresholds

Shipping rates for US orders under $35: Standard Shipping $5.99
Shipping rates for Canada orders under $75: Standard Shipping $12.99

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.

Lost Packages

At VelaVora, we understand that shipping delays can be frustrating. Once an order has been accepted and scanned by USPS, the delivery process is handled by the carrier and may occasionally experience delays or disruptions beyond our control.

A package may be considered lost in transit when either of the following occurs:

15 calendar days have passed since USPS first shows “In Possession of Item” or an equivalent acceptance scan, and there have been no further tracking updates or meaningful movement on the package;
or USPS officially confirms that the package is lost or missing.

Once a package meets either condition, customers may choose either a replacement or a refund for the affected order.

For replacement requests, replacement items are subject to availability. If an item is temporarily out of stock, we will ship the replacement as soon as the item is restocked. Packages that are temporarily delayed, awaiting delivery, or have recent tracking activity do not qualify as lost solely because the expected delivery date has passed. We recommend contacting the local USPS Post Office directly, as they may be able to provide additional information or locate the package.