Return Policy

At VelaVora, we are committed to providing premium-quality semi-cured gel nail products and ensuring a smooth shopping experience. Your satisfaction is important to us, and we strive to make every purchase a positive one.   If you have any questions about returns, refunds, or order issues, please contact us anytime at support@velavora.com. Our team is always happy to help.

To qualify for a return, products must remain unused, unopened, and in their original packaging with all seals and protective films fully intact.  Returns requested after the 30-day period will not be accepted.

Due to hygiene, safety, and product integrity reasons, certain items are not eligible for return or refund. This includes any opened nail products, used or partially used gel strips, items without original packaging, sale or clearance products unless defective, gift cards, promotional gifts, and Mystery Blind Box purchases. Once opened, semi-cured gel nail products cannot be returned.

To initiate a return, please contact our customer support team at support@velavora.com with your order number and reason for return. Once your request has been reviewed and approved, we will provide you with return authorization and the designated warehouse address. Returns sent without prior authorization may be refused.

Customers are responsible for return shipping costs. You may arrange return shipping independently or contact us to request a prepaid return shipping label. If you choose to use our return label, the applicable shipping cost will be deducted from your refund. We strongly recommend using a trackable shipping service, as VelaVora is not responsible for lost return shipments. 

VelaVora is not responsible for orders affected by incorrect shipping information provided by the customer, failed delivery attempts due to customer unavailability, refused deliveries, or packages returned to sender because of customer error. We are also not responsible for packages marked as delivered that are later lost or stolen. In cases where a package is returned to us due to customer error, additional reshipping fees may apply.  For package issues that occur during transit, please visit our Shipping Policy for more information.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@velavora.com. To help us resolve the issue as quickly as possible, please include your order number along with clear photos of both the product and its packaging. Once reviewed and approved, we will offer either a replacement or a full refund at no additional cost.

Please note that slight differences in color or appearance do not necessarily indicate a product defect or discrepancy. The color or appearance of Gel Strips may vary slightly depending on lighting conditions, photography, camera settings, screen settings, viewing angles, glossiness, reflections, and the way the gel surface reflects light. The actual appearance may also vary when a Gel Strip is applied to a natural nail due to its shape, curvature, surface texture, and light reflection.

In addition, colors or images shown on product packaging, labels, inserts, or other printed materials are provided for identification and reference purposes only and are not intended to be an exact representation of the actual Gel Strips. Differences between printed colors and the actual product may occur due to printing processes, ink limitations, resolution, label size, and differences between printed materials and the actual gel surface.

For the most accurate color reference, we recommend reviewing the flat-lay product photo together with the other product images and product information on the applicable product page before placing an order. Normal variations in color or appearance resulting from photography, lighting, screen settings, viewing conditions, printed packaging or labeling, or other normal color representation differences do not constitute a product defect and are not, by themselves, grounds for a refund, exchange, or replacement.

Certain products are offered under special pricing, customization, or selection terms and are therefore final sale. The following policies apply:

Mystery Blind Box
All Mystery Blind Box purchases are final sale. Because these products are offered at a discounted price and randomly assigned, they are not eligible for returns, exchanges, or refunds due to design preference or change of mind. By purchasing a Mystery Blind Box, the customer acknowledges and accepts the random selection.

Build Your Own Eco-Refill Pack (Best Value)
All Build Your Own Eco-Refill Pack purchases are final sale. These packs are offered at special bundle pricing and allow customers to select eligible designs across different regular retail price tiers. They are not eligible for returns, exchanges, partial returns, or refunds due to change of mind, including design preference or ordering the wrong design or quantity.

Final Sale Collection
All products in the Final Sale Collection are final sale and are not eligible for returns, exchanges, or refunds due to change of mind, design preference, or incorrect selection.

Promotion Terms：Promotional prices apply only to eligible orders placed during the promotional period and are not retroactive to previous purchases. VelaVora reserves the right to determine eligibility for promotional price adjustments.

Orders that qualify for promotional gifts, including Mystery Blind Boxes, are subject to adjusted refund conditions (to prevent misuse of promotional offers, such as obtaining a free promotional gift and then returning the qualifying products while keeping the gift). If a return causes the remaining order value to fall below the qualifying promotional threshold, the promotional item must either be returned unused, unopened, and in its original condition, or its promotional adjustment value will be deducted from the refund amount.

Promotional gifts are non-refundable and non-exchangeable. If a promotional item has been opened, used, or cannot be returned, the applicable adjustment will be deducted from the refund.

• For example, if an order qualifies for a free Mystery Blind Box at $50 and the returned items reduce the remaining order value below $50, the customer must return the gift or accept an $8.99 deduction.